Refund & Return Policy
BougieSaless
At BougieSaless, we pride ourselves on delivering high-quality luxury soft glam pieces. Due to the limited and exclusive nature of our collections, please review our policy carefully before purchasing.
All Sales Policy
Because many of our items are limited drops, custom pieces, or pre-orders:
All sales are final.
We do not offer refunds, returns, or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged, you must:
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Contact us within 48 hours of delivery
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Provide clear photo/video proof of the issue
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Include your order number in your email
If approved, we will offer one of the following:
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A replacement (if available)
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Store credit
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Refund (at our discretion)
Items reported after 48 hours of delivery will not qualify.
Non-Refundable Situations
We do NOT issue refunds for:
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Buyer’s remorse
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Incorrect size selection
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Minor color variations due to screen display
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Shipping delays caused by carriers
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Lost or stolen packages marked “Delivered”
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Incorrect addresses entered at checkout
Please double-check your order before completing your purchase.
Pre-Orders & Custom Items
Pre-order and customized items are made specifically for you.
These items:
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Cannot be canceled once processing begins
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Are not eligible for refunds
Processing time (1–3 weeks unless stated otherwise) must be respected.
Chargebacks
Filing a chargeback without contacting us first will result in:
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Permanent ban from future purchases
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Collection of documented proof submitted to your bank
We are always happy to resolve issues directly 
How to Contact Us
For all return-related inquiries:
bougiesaless@gmail.com
Thank you for choosing BougieSaless 
We don’t do ordinary — we do statement pieces.
